1. Are your items authentic and brand new?
Every single item posted on our website is 100% authentic guaranteed, or your money back. All our items come with paperwork, and/or serial numbers verifying the authenticity of the product. All items are also guaranteed brand new. We do not sell any used items, or factory defects.

2. Why are your prices lower than the department stores?
ModaToday is an online outlet store with low overhead costs. We buy in large quantities, thus we are able to sell at lower prices.

3. Where do you ship from?
We ship from Los Angeles, California.

4. How long does it take for me to get the item?
We ship most orders within 24 hours. Our preferred shipping carrier is UPS and USPS, and we offer Ground Shipping, 3-Day Select, 2-Day Air, and Next Day Air.

5. Do you charge tax?
We only charge tax (8.25%) for items being shipped to the State of California.

6. Do you ship to other countries?
We ship worldwide via USPS Global Express.

7. Do you accept returns and exchanges?
We accept returns and exchanges within 14 days from the delivery date of the package.

8. Do charge any restocking, or exchange fees?
The restocking fee is 10% of the value of the item. This fee covers the credit card processing fees, warehouse fees, Yahoo! Store Sales fees, shipping and other fees. The exchange fee is a flat fee of $15 to cover the costs of shipping the exchange item back to you.

9. What if I receive a defective item?
We do examine each item before it is packed and shipped to you to ensure top quality. If for some reason, you feel that you received a defective item, you may send it back to us, and we will exchange it with a new item. If something happens to your item within 4 weeks from the date of purchase, then we will fix it for you and send it back to you as soon as possible. We are not responsible for any damages to your item that is beyond our control.

10. Is it safe to shop at ModaToday?
We use the highest technology available to ensure Safe Shopping on our Yahoo! Store. ModaToday uses the Yahoo! 128-bit Encryption (the highest security available for online shopping).